Processes/Product No Data Agent

Step 1 · Email classification

Outlookmore context needed

Classify Product No Data email template

Detect sender template and route to the matching parser profile.

Step 2 · Serial extraction

Outlookmore context needed

Extract GTIN/serial components

Parse email body or attached sheet to extract serial components from variable customer formats.

Step 3 · Normalization

Outlookmore context needed

Construct canonical serial string

Construct `01 + GTIN + 21 + Serial` and validate against expected format.

Step 4 · Lookup

TraceLinkmore context needed

Retrieve serial status and last delivery context

Lookup serial status, lot, expiry, and delivery reference from TraceLink SOM.

Step 5 · Delivery enrichment

TraceLinkmore context needed

Fetch recipient and shipment details

Use delivery references to enrich recipient name and shipment date when available.

Step 6 · Reporting

Excel Outputmore context needed

Compile standardized output workbook

Populate output columns for each serial and send response-ready report.